About THE ROLE:

The purpose of this role is to support the eCommerce team day-to-day operations. You will play a critical role in optimising our online operations, coordinating between multiple departments & driving constant improvements in customer experience & performance.

As an individual you will be comfortable working in a fast paced environment & adept at handling frequent change. You will have a flexible mindset & aptitude for both data & creative & will be able to move seamlessly between business-as-usual, campaigns & project management.

You will be driven everyday to create the best possible customer experience and drive performance gains every day.

This will be a varied & hands-on role working across a number of disciplines including, but not limited to:

General maintenance of the website:

• Content & catalogue management

• Pricing & promotions

• Copy & communications

• Asset creation briefing & management

Work with functions including marketing & content to improve customer experience:

• Optimise the eCommerce customer journey

• Support delivery of best-in-class brand experience

• Support campaign execution

Work with the wider team to create a data-driven environment:

• Research, reporting & data analysis

• Track eCommerce performance & user behaviour

• Regularly feedback recommendations for improvements

About YOU:

• You will already have some experience in an eCommerce environment and familiarity with the channel.
• Ideally you will have previous experience working with content management systems.
• Ideally you will have prior experience interacting with developers and creative teams.
• You will have a high digital IQ & analytical proficiency.
• Comfortable in a fast paced environment & working under pressure.
• High level of written & verbal communication skills.
• Comfortable communicating with team members of differing seniority.